1 Year Limited Parts & Labour Warranty for EUCs, eScooters, eSkateboards, and eBikes.
1. Limited Warranty Period
This Limited Warranty covers all defects in material and workmanship of the Product arising or occurring as a result of your normal and ordinary use of the Product for a period of one (1) year in Canada and the United States of America. In the event a defect covered by this Limited Warranty occurs, Ride One Inc will repair or replace your Product in accordance with the terms of this Limited Warranty. The applicable period for the Limited Warranty begins the date the Product is purchased from Ride One Inc.
2. Limited Warranty Service Process
If you discover what you believe is a defect for your Product, please contact Ride One Inc at (647) 249-7981 or at firstname.lastname@example.org Ride One customer support are available to assist you in diagnosing and fixing any problems you may encounter in the use of your Product. In the event we cannot help you fix the problem, you may be entitled to warranty service under this Limited Warranty.
In order to submit your Product for warranty service pursuant to this Limited Warranty, you will be asked to provide Ride One with (i) the proof of purchase from Ride One; and (ii) the Product’s serial number. Upon verification of your eligibility, you will need to provide your name, email address, mailing address and contact telephone number.
If your Product is not packaged correctly it may not be accepted by the shipping companies. If your Product arrives to one of our locations in unsafe packaging it may not be accepted upon delivery. You are responsible for any damages resulting from improper packaging during transport to Ride One.
You MUST retain all of the original packaging of your Product to ensure it is repacked safely for transport. Because your Product contains lithium ion batteries transportation regulations require specific packaging for transport. You may be subject to fines if your device is found to have been shipped without its original approved packaging.
If you no longer have your original box and packaging you may be able to purchase a replacement for a fee. Replacement boxes are not guaranteed to be available and the cost of shipping an empty box is responsibility of the customer.
Canadian customers have the option to drop off their Product in store at our Toronto location at 550 Queens Quay W, Unit 14 and 15 M5V 3M8
An authorized service person will conduct an inspection of your Product. If Ride One determines that the problem is not covered under the Limited Warranty, Ride One will notify you and inform you of service or replacement alternatives that are available to you on a fee basis, or Ride One will return your Product to you unrepaired.
For eligible warranty claims, Ride One will service defective Products with new or reconditioned parts of same or similar style at no cost to you for the service. Parts replaced by Ride One will be retained by, and become the property of, Ride One. For eligible warranty claims Ride One will pay reasonable shipping charges for the transport of your Product to and from one of our authorized repair facilities. You are responsible for sending or dropping off the product to an authorized repair facility. Ride One may also offer the option for self-repair and mail the necessary parts needed for repair if the customer wishes to perform a part replacement under warranty.
3. Limited Warranty Eligibility
3.1 Your request for service must be received by Ride One within the Limited Warranty Period as described above, and Ride One must receive your Product in accordance with the Limited Warranty Service Process defined above.
3.2 Your Product must be purchased from Ride One only.
3.3 You must retain the original purchase receipt, and provide this documentation to Ride One to verify your warranty eligibility.
3.4 This Limited Warranty describes the service available to you in the event your Product requires warranty service.
4. Limited Warranty Exclusions This Limited Warranty describes the service available to you in the event your Product requires warranty service, and you may have additional protections under your local laws. This Limited Warranty does not cover and excludes damage to your Product:
4.1 Caused by abuse, misuse, neglect or commercial use.
4.2 Caused by use contrary to the owner’s manual and other documentation or any extreme sport or exhibition use.
4.3 Caused by accident, collision, riding over obstacles, racing, fire, water submersion, high pressure water spray, freezing, earthquake, dropping, severe oxidation, or chemical solvent corrosion.
4.4 Caused by any repair that was unauthorized by Ride One.
4.5 Caused from improper packaging or mishandling during shipment to the warranty-service provider.
4.6 That is cosmetic, including, scratches, dents and the removal of protective coatings that are designed to diminish over time, unless such damage occurred due to a defect in materials; or from ordinary wear and tear.
4.7 Caused by the use of the Product with, or any modification to the Product using, any third party product, component or accessory that is not sold by Ride One.
5. Liability Disclaimer and Limitation
Ride One Inc. does not assume, nor authorizes anyone to assume on its behalf, any other obligation or liability in connection with a Product, its component parts, accessories, service repair, or this Limited Warranty. Ride One is not responsible for any loss of use of a Product, its component parts, accessories, or for any inconvenience or other loss or damage which might be caused from any defect in a Product, its component parts, accessories, service repair, or for any other incidental or consequential damages the purchaser may have as a result of any defect in a Product, its component parts, accessories, or service repair.